Returns Policy

If, for any reason, you are not entirely satisfied with your Kula product you can return it to us within 30 days as long as it remains unused and in a resalable condition.
To return your order please notify us in writing at within 30 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation, you can return the goods to us.


Generally, it will take up to 2-5 business days. Once we have received your item(s) in acceptable condition, we will send you a confirmation email upon processing the refund. The shipping charge will only be refunded if the item is faulty.
Refunds are issued through the same transaction method used to make the original purchase.
Depending on your bank, processed credit card refunds may take up to 10 business days to be reflected in your credit card account.


We aim to deliver all of our orders within 1-2 working days and the delivery charge is £5.95.